Policies

1. Check-In – On the first day of swim lessons students will meet at their appropriate area (signs will be located on deck). An office manager or swim instructor will call the students’ names and organize them prior to getting into the water. For levels 1-3, on the first day of the session we test ALL students and then create classes based on their ability that was demonstrated during testing. For the remainder of the session the students are asked to report to their instructor at the start of the lesson. Each instructor will have a designated location in the pool where that class will meet everyday for the duration of the session.
2. Payments – Payments are due at the time of registration.
3. Withdrawal Policy– All withdrawal requests must be received in writing (via email) at least 10 days before the first day of the session and are subject to a $5 processing fee per CLASS. Withdrawals/refunds are not available after: June 13, 2013 for Session 1; June 27, 2013 for Session 2; July 11, 2013 for Session 3; July 25, 2013 for Session 4. Once this date has past, no refunds will be made.  All sessions begin on Monday.
4. Class/Time Change – Any class or time change request must be requested the Thursday before the first day of the session and are subject to a $5 processing fee per CLASS. All sales are final.  If your child passes a level, it is your responsibility to notify the office on or before the Thursday prior to the next enrolled session; based on availability, we will accommodate your request at no charge.
5. Make-Ups – In order to maintain the integrity of our classes we do not offer make-ups.  Thank you for allowing us to offer the highest quality possible in teaching your children.
6. Pool Closure - We strive to have the highest quality pool water at all times. Thus, we will close the pool if the chlorine and pH level are not commensurate with the skins natural level. In the case the pool must be closed at your registered time, we will do our best to provide a make-up class subject to pool availability.  There are no refunds in an event of an emergency.
7. Private Lessons – Payments for private lessons are based on a set of four 30-minute lessons (duration of 1 week). (If a private lesson is missed, there are no make-ups).
8. Parental Supervision – We require a parent/guardian maintain direct supervision of all children under 16 years of age at all times. The parent/guardian must remain in the facility. In case of a medical emergency, parents must be immediately available. There is no recreation or playtime allowed before or after classes. If the parent/guardian is not in the facility, the child will not be allowed to swim.  Parents of swimmers who are below level 2 must be in the water with these children during Rec Swim time.
9. Locker Rooms/ Use of Facility – Swim School clients may use the designated shower and bathroom facilities before and after their class. Children 4 years of age and over must use the gender appropriate locker room facilities.  There are also restrooms available.
10. Water Diapers - Swimmers who are not potty-trained must wear a swim diaper.