FREQUENTLY ASKED QUESTIONS
CLICK HERE TO BEGIN: REGISTRATION
When Can I Register?
Registration opens on our website on May 1st at midnight.
Do I need an account before I register?
Nope! When you register your child, an account will be created for you when you fill out the registration form. There is no need to create an account prior to registration, our software will automatically create one for you and you will be able to create a password during your registration process. After your account is created you can add classes and view your schedules through your MySwim account
What day does the swim lesson office open for the summer?
The office opens for the summer on June 11th. All inquiries prior to June 11th can be done via email or over the phone.
How do I know which class to register my child for?
To view class level descriptions go to the Classes -> Level Descriptions and select the appropriate class level tabs for your child. A description of skills is described there. If you still need a little more help, please email firstname.lastname@example.org or call us 714-895-8228.
Is the pool outdoors?
YES. The pool is located outdoors. We have two pools at the facility. One pool is kept at 86 degrees and the other pool is kept at 83 degrees.
I want to sign up for the whole summer, what classes should I register for?
Every child progresses at a different pace, we suggest signing up for a level more than once to make sure the child has learned all of the skills before moving up. Swimming improves with repetition and the building of endurance – repeating a level will only enhance the skills previously learned. We do fill up, make sure to register for classes now and take advantage of the preseason discount! If you feel your child is in the wrong level, please come to the office and we will discuss options of moving to the next class.
Do I have to pay for changes?
All change requests made to your registration are complimentary up until June 15th. Starting June 16th all changes requests must be made in the office and are subject to a $5 cash charge.
How do I drop a class?
If you need to drop a class, please email GWC Swim Lessons through the contact us page and list the Session, Class and Time you would like dropped and for which child. Contact Us!
I chose the wrong time for my child, what should I do?
Do not wait to hear back from the office to register for the correct class (as spots are limited). Log in to your MySwim account and add the classes that are correct, then follow the directions on how to drop a class listed above.
My child has not been in the water without a life jacket, what should I do before lessons start?
We highly recommend you spending some time with the child in the water without their life jacket. The first day of swim lessons can be overwhelming sometimes – and for a child who is only comfortable with a life jacket on, they tend to not feel safe going in the water without it. Talk positively about learning to swim with a teacher and new friends.